As vets, our jobs have always been about protecting animal health and welfare. We now find ourselves in a position where it also our duty to do everything we can to protect human health, particularly those in our community who are most at risk in this unprecedented situation. Because of this we have reached the decision to stop face to face routine work.
Some of you may be contacted to cancel your appointment. We apologise if you turn up and cannot let you in but hope you understand. We will be in touch shortly to discuss things further with you.
You may be aware we have already put some measures in place to help keep our staff and our clients safe. Below is a summary of what to do from now (some things we are already doing and some things are new)
🐾 Some of our consults are now taking place via telephone or video link. This is to reduce the number of people coming to the practice. In some cases you may need to subsequently come to the practice if we feel your pet needs some treatment that we cannot provide over the phone, or to collect medication, which will be done in a ‘no contact’ manner. Local delivery or postage of medications may also be necessary.
🐾 Please phone the practice on arrival. We are no longer allowing clients into the practice (there is obviously some exceptional circumstances) so the vet or nurse will speak to you on the phone, come to collect the pet and bring it into the building for the examination/treatment. They will let you know a treatment plan and deliver your pet and medication back outside to you. Reception will take your payment, by card, over the phone. We will not accept cash payments.
🐾 If you have symptoms of coronavirus or are self-isolating please make this known on the phone before you arrive at the clinic as we have procedures in place as to how to help you and your pet.
🐾 We will not be booking any routine appointments face to face at this time, but please feel free to call us if you need us as we may be able to provide this service by telephone or video link.
Guidelines are constantly changing so we will update you as soon as we can.
Our opening hours at our Darlington surgery remain the same at this moment and you should contact the surgery via phone (01325 469165) for any pet related concerns you may have.
Our out of hours emergency care provider is Vet Now Middlesbrough, they can be contacted on 01642 269398 between 6.30pm and 8.30am.
Our Westway Eden Hill (0191 3700369) and West Road (0191 2747910) surgeries are also open 7 days a week for any non-emergency or medication related queries that you may have.
Alternatively please click the link below to access our Covid-19 FAQ page
Link to FAQ’s relating to Covid – 19 https://vetpartnersgroup.com/news/covid-19-faqs/